Vendor Supervisor

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

TheVendor Supervisor is a key operational role responsible for driving performance, compliance, and alignment between internal stakeholders and offshore vendor teams. This fast-paced, detail-oriented, and high-caliber position reports directly to the Vendor Operations Director and plays a critical role in optimizing operational efficiency and supporting business objectives.

As the primary liaison to offshore leadership, the Vendor Supervisor ensures the successful execution of daily operations through consistent coordination, action planning, performance monitoring, and adherence to contractual and departmental standards. This role is also accountable for ensuring vendor adherence to design department policies and procedures, managing queue performance, and facilitating regional stakeholder direction. The Vendor Supervisor collaborates closely with internal business areas and Vendor Specialists to support service delivery and strategic goals across assigned vendor teams.

Responsibilities

Lead and mentor internal and vendor teams to ensure successful achievement of objectives and alignment with departmental goals.
Serve as the primary point of communication with Vendor Operations Leadership, Vendor Specialists, and assigned area Managers, ensuring proactive, effective, and consistent communication across all parties.
Delegate responsibilities among internal and vendor team members to ensure adequate support and guidance in line with business needs.
Manage and coordinate vendor workflows across multiple vendors, ensuring execution against defined metrics and service level agreements (SLAs).
Facilitate weekly vendor meetings to review performance metrics, share feedback, address challenges, set goals, and provide training or guidance as needed.
Coordinate project-related communications and ensure alignment among internal stakeholders, installation branches, and external vendors.
Provide timely responses to escalations and ensure appropriate resolution tracking and follow-up with internal teams.
Attend relevant internal and branch meetings to maintain alignment and support cross-functional collaboration.
Maintain effective interdepartmental coordination and manage clear, timely communication with