Payment Solutions Expert

At Sunrun, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. To do it, we're designing a dynamic culture where employee development, well-being, and safety come first. It's why we've become the #1 home solar and battery company in America. We're unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Who We Are

We're on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.

Overview
Sunrun is looking for a passionate and talented Sr. Collections Specialist. Reporting to the Collections Supervisor, this position plays a critical role in supporting the daily operations of the Collections Department. This position will provide accounts receivable collections for existing customers. This is a key position and we are looking for a team player that can handle a multitude of duties/responsibilities, support cross-functional teams, and assist with special projects.

Responsibilities

Daily review of A/R aging reports to identify delinquent invoices requiring immediate follow-up
Contact delinquent customers by telephone, email, and letters according to collections policies
Engage Sunrun customers with the highest level of professionalism
Determine the reason for delinquency and work cooperatively with Sunrun Customers to resolve
Thoroughly and accurately document all collection efforts for each assigned account
Communicate regularly with leadership and peers on the status of accounts and escalations
Ensure all assigned accounts are managed in a timely and accurate fashion
Weekly review and reporting of collections metrics to track progress against monthly forecasted goals
Support cross-functional projects and teams
Provide accurate and timely reporting of performance metrics
Complete other duties/tasks as assigned
Qualifications

Bachelor's degree preferred and a minimum of two years of collections, accounts receivable, or customer service experience required
In lieu of a Bachelor's degree, a minimum of 5 years equivalent work experience required
Oracle Experience preferred
Salesforce experience preferred
Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
Bi-lingual in Spanish is a plus
Process-minded with the ability to problem solve, detect patterns, and give advice on trouble shooting
Advanced Exc