Strategy & Operations Lead

About the Role

At Uber, we #GoGetIt, you'll get to work on challenging problems that require deep strategic thinking to deliver for our customers and make magic in the Uber marketplace. Your work will impact customers here and globally. It could involve building a strategy for targeting high value customers, building a more sustainable future for mobility, and discovering the best way to increase rider engagement through our membership program. This isn't about cutting and pasting from a playbook, it's about writing the playbook.

The Marketplace team is the custodian of marketplace health for the whole ANZ region; we are responsible for day-to-day operations (including pricing, incentives and matching) and for providing strategic inputs into forecasting and planning so that we run a healthy marketplace for both drivers and riders across all cities.

We are seeking a senior, highly analytical individual contributor to lead some of our most critical growth and reliability bets. In this role, you will own our Regional cities and growth markets and act as the primary owner of our key marketplace tools (eg. matching, surge, segmentation, and related products).

You will operate with significant autonomy: setting strategy, defining frameworks and trade-offs, and driving alignment execution across Ops, Product, Engineering, Finance and other cross-functional partners. Your work will have a real-world impact, instantly changing the way that people move in cities across ANZ.

What You'll Do

Own marketplace health and growth across all ANZ cities, including defining archetypes, building playbooks, and making investment choices that balance growth, reliability and profitability
Act as ANZ subject-matter expert and primary business partner for Marketplace Tech across matching, surge and related products, clarifying business problems and quantifying trade-offs for Product and Engineering
Shape the ANZ marketplace tech roadmap: define success metrics and experiment design, influence prioritisation, and ensure that Uber's marketplace remain best in class
Lead high-judgment marketplace decisions that balances key business metrics including reliability, pricing vs experience, and tech rollout vs compliance and cost-per-trip risk, escalating only the most ambiguous calls
Own governance and reporting of marketplace health and key business metrics for your scope, synthesising insights and recommendations for the leadership team and senior cross-functional leaders
Provide critical inputs into forecasting, pricing and investment decisions, taking into account seasonality, competitive pressure and budget feasibility
Design, execute and refine complex, multi-quarter initiatives end-to-end - from problem framing and analysis, to solution design, experiment execution, rollout and post-mortem - while coaching more junior colleagues on approach and frameworks
Contribute to the broader ANZ Marketplace and Mobility strategy by acting as a thought partner on marketplace des