Service Desk Team Lead
Nexio
Verified
RATED · 100
Contract
Location
Cape Town City Centre, Cape Town Region, South Africa
Cape Town City Centre, Cape Town Region, South Africa
Application Deadline
Oct 03, 2026
Oct 03, 2026
Job Description
ROLE PURPOSE The Service Desk Team Lead is responsible for managing the day-to-day operations of the Service Desk to ensure consistent delivery of high-quality IT support services to clients and internal stakeholders. This role ensures incidents, requests, and escalations are handled within agreed SLAs, while driving a culture of excellence, collaboration, and continuous improvement. The incumbent provides leadership, guidance, and operational oversight to ensure service stability, customer sat…
About Nexio
Company listed on Adzuna. Nexio is active in Gauteng, South Africa.
Quick Info
Category
it
it
Posted
4 hours, 5 minutes ago
4 hours, 5 minutes ago
Last Updated
1 hour, 40 minutes ago
1 hour, 40 minutes ago
Views
4 views
4 views
Skills Required
Collaboration
Communication
Driving
IT Support
Leadership
Management
Mentoring
Operations
Problem Solving
Team Leadership
Team Management
Technical Skills
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