Senior Regulatory Support Manager

About Uber

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [Hidden - Job Seekers Only] .

About the Role

The primary responsibility of the Senior Community Operations Manager in ANZ Regulatory Support is to develop, operate, scale, and enhance our regulatory compliance operations for the ANZ region.

This role involves leading teams to achieve compliant outcomes and continuously improve processes, mitigating risks associated with operating within a regulated environment, passionately advocating for our community to influence the overall customer experience, and managing stakeholder relationships across the broader Uber organisation.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

Executional Excellence

Lead a team to deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations and ensuring that our team operates as efficiently as possible without compromising on quality.
Ensure that the team maintains accurate records and is audit-proof. This will involve six-monthly checks of all records in keeping with regulatory obligations.
Cascade regulatory insights and focus across teams in forums such as fortnightly sync and monthly business reviews.
Teamwork

Continue to build the team as our scope increases across the ANZ region. As we transform a key part of our operations from an emerging team to a more mature organisation, you'll take the lead in ensuring continuous improvement as the team scales.
Customer Centricity

Advocate passionately for all members of Uber's community and listen attentively to their feedback to positively influence interactions and provide actionable insights to the rest of the company that directly impact how Uber operates.
Stakeholder Management

Engage strategically with stakeholders, whether it's mega-regional general managers (GMs) and function leads to influence business goals and priorities, central global teams to improve internal tools and the overall user experience, or local teams to enhance how we operate in cities in the ANZ markets.
Lead Regulatory audits, such as Point to Point and Work Health and Safety, liaising with key stakeholders, includ