Product Support Engineer - Level 2

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.

Key responsibilities

Perform advanced troubleshooting across software, platform, integration, networking, virtualization, and customer deployment layers.
Analyze complex product issues, logs, traces, dumps, configurations, environmental conditions, and diagnostic outputs.
Reproduce customer issues in representative environments and validate workarounds, patches, or other approved solutions.
Support root-cause analysis and identify feasible workaround options while engineering investigation continues.
Identify, document, validate, and track suspected defects; prepare complete technical evidence for L3/Product Engineering.
Coordinate technical escalations and communicate progress, risks, next steps, and expected timelines through approved channels.
Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content.
Collaborate with Product Engineering, Customer Support, Professional Services, and other teams during investigation and handoff.
Operational boundaries

Operate within Wind River support processes, tools, service-level objectives, escalation procedures, and governance requirements.
Support defect identification, documentation, reproduction, validation, and engineering coordination. Wind River retains product ownership, defect prioritization, engineering resolution decisions, product roadmap decisions, release decisions, and commercial commitments.
Complete required onboarding, product training, security, compliance, access, and operational readiness activities before deployment.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

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