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Junior Quality Assurance Officer

CallForce Verified
RATED · 100 Full-time
Location
Cape Town City Centre, Cape Town Region, South Africa
Application Deadline
Sep 02, 2026

Job Description

Are you passionate about quality, coaching, and continuous improvement? We’re looking for a Junior Quality Assurance (QA) Officer to join our dynamic contact centre team. Key Responsibilities Monitor and evaluate customer interactions against quality standards. Complete QA scorecards accurately and within agreed timelines. Identify trends, strengths, and opportunities for improvement. Provide constructive feedback to Team Leaders and agents. Support coaching initiatives to improve customer expe…

About CallForce

Company listed on Adzuna. CallForce is active in Cape Town Region, Western Cape, South Africa.

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Quick Info
Category
Customer Service
Posted
4 weeks, 1 day ago
Last Updated
4 weeks ago
Views
38 views
Skills Required
Coaching Communication Microsoft Office Organizational Skills Problem Solving Quality Assurance Report Writing Teamwork Time Management
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