Enterprise Strategic Account Executive - West Coast Hyperscalers

Job Description Summary

Job Description

The Enterprise Development, Growth, and Excellence (EDGE) team is an enterprise-focused organization that empowers GE Vernova to outperform peers by accelerating and delivering integrated value greater than the sum of its individual business segments. The Customer Solutions team within EDGE focuses on on our most strategic Hyperscale customers.

The Enterprise Strategic Account Executive (ESAE) within Customer Solutions will serve as the GE Vernova (GEV) central point of contact for two west coast based Hyperscale customers, supporting the value proposition for the entire GE Vernova portfolio by developing and maintaining a deep understanding of our customer's culture, needs, business objectives, and business strategy.

Developing and maintaining high levels of customer satisfaction is the primary responsibility of this role. In this role, the leadership of all aspects of account management will be required including but not limited to, defining the business model, promoting and selling of solutions, and ensuring one GEV face to the customer to support increased customer satisfaction and shareholder value for both GEV and the Customer.

As a team, we are focused on making sure the customer feels that GEV is:

• Easy to solve problems with - we actively listen and relentlessly respond to provide resolution across ITO and OTR processes. This builds trust.

• Easy to do business with - after we've solved problems, we make transactions and the relationship easier and we have earned our right to win - thus, securing a competitive advantage for GEV.

• Easy to plan the future with - at this stage, we are a strategic partner and GEV solutions are a deep part of the customer's portfolio and top of mind for their future vision.

Essential Responsibilities

As the Enterprise Strategic Account Executive, you will:

Own the Customer Relationship from the C-suite down, facilitating and advocating for both GEV and the customer and ensuring executive sponsorship is valued and provided by both organizations
Majority of time (both virtually and travelling) will be spent inside GEV coordinating with sales, technical, project management, quality, and senior management teams on the following: customer communications, quality/feedback/problem resolution, customer account plans and summaries, and executive meetings to ensure the customer receives the highest possible quality at every touch point.
Fully understand the customer's business, market, competition, as well as GEV business unit priorities and growth initiatives.
Develop a strategic account plan jointly with the customer and business unit account teams that includes proactive growth objectives, internal/external relationship heatmap, and critical to customer satisfaction issues
Represent the entire GEV portfolio and support collaboration across business units for opportunities which require complex or multi-P&L solutions.
Plan and lead yearly strategic business revi