System Reliability & Support Lead - Hogan and Umbrella

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a System Reliability Support Specialist with PNC's Site Reliability Center (SRC) you will work remotely from within PNC's footprint or work from one of PNC's IT Hubs; Cleveland, Ohio; Pittsburgh, Pennsylvania; Denver, Colorado; Phoenix, Arizona; Birmingham, Alabama or Dallas, Texas.

*On-call production support rotates across two team members which may require you to provide support off hours every other week. Generally, minimal off hours required.

-Hogan mainframe-based systems experience is required.
-Experience with Umbrella is a plus.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Support the production environment for UMB/UMT

Provide CTB resources documentation on the Hogan migration process

Training CTB resources on the Hogan migration process

Provide solutions for issues that occurred during the Hogan migration process

Support the QA and PAS batch cycles

Liason to CICS for new files or issues

Validate Tevents

Assist and monitor Key Range Rebalance process (all env)

Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.

Performs maintenance, including installation of patches and upgrades. Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.

Incident detection, resolution and/or escalation. Analyze and identify root cause of incidents. Gathers information and reports out on design, reliability, maintenance problems and bugs.

Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.

Educates and coaches more junior staff to ensures in depth knowledge of supported systems and applications.

Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Hogan and Umbrella experience highly preferred

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices