Job Title: Linkage & Retention Assistant: Makumbe Hospital

Experience
AHF is an international humanitarian organization operating in Zimbabwe, partnering with Ministry of Health and Child Care as well as local Authorities to create Centers of Excellence in HIV management in health facilities. AHF is looking for highly a qualified Linkage and Retention Assistant to fill in the above-mentioned position that has arisen within one of the organization’s supported facilities.
Position Summary
The Linkage and Retention Assistant will be assigned to work at an AHF supported heath facility under the guidance and technical supervision of the Sister in Charge and the Linkage and Retention Officer responsible for the respective facility.

Key Responsibilities:
Client Retention & Linkage
• Work closely with the HIV care/treatment and HIV testing teams to reach out to HIV positive clients and link them to care
• Make phone calls, arrange home visits and work with community structures to reach newly diagnosed HIV positive clients that haven’t been linked to care and treatment.
• Work with the clinic team to identify, follow-up and support clients that miss clinic appointments and those that disengage from care.
• In conjunction with Community Tracers, conduct community follow up of clients that cannot be reached on phone.
• Support the clinic team to trace, contact and bring to care those clients that are urgently required to return to the clinic e.g. those with unsuppressed viral load, positive TB test e.t.c.
• Monitor the clinic phoneline for calls that come in during non-operation and operation hours and effectively respond.
• Identify and document barriers clients experience in accessing HIV Care and other services and work with the client using a strength-based approach to identify solutions and overcome the barriers.
• Support differentiated service delivery (DSD) models to improve retention
• Support re-linkage of clients who have disengaged from care back into HIV services
• Ensure that >90% of newly tested positives are linked to care while >90% of all clients both new and old are retained into care

• Certificate or Diploma, in Social Work, Community Development, Nursing, Public Health, or related field.
• The preferred candidates will be those who also possess a Certificate or its equivalent in either of the following disciplines M&E, Statistics, Data Analysis or Information Technology.
• A minimum of 1 years’ experience working with clients in public health institutions, community services or medical setting.
• Must have experience working with people living with HIV, and /or other chronic illness, substance users, and persons with mental diagnoses.
• Previous exposure and experience working with healthcare delivery systems such as e. HR, e. PMS, e. POC, DHIS 2 is a significant advantage.
• Should have strong interpersonal and communication skills both verbal and written.
• Ability to function under dynamic circumstances and proficiency in computer skills e.g. MS Word, Excel, Outlook & Power. Point.
• Have HIV Rapid testing certificate
Certificates, Licenses, Registrations
• Class 3 driver’s licence- an added advantage

Client Retention & Linkage
• Work closely with the HIV care/treatment and HIV testing teams to reach out to HIV positive clients and link them to care
• Make phone calls, arrange home visits and work with community structures to reach newly diagnosed HIV positive clients that haven’t been linked to care and treatment.
• Work with the clinic team to identify, follow-up and support clients that miss clinic appointments and those that disengage from care.
• In conjunction with Community Tracers, conduct community follow up of clients that cannot be reached on phone.
• Support the clinic team to trace, contact and bring to care those clients that are urgently required to return to the clinic e.g. those with unsuppressed viral load, positive TB test e.t.c.
• Monitor the clinic phoneline for calls that come in during non-operation and operation hours and effectively respond.
• Identify and document barriers clients experience in accessing HIV Care and other services and work with the client using a strength-based approach to identify solutions and overcome the barriers.
• Support differentiated service delivery (DSD) models to improve retention
• Support re-linkage of clients who have disengaged from care back into HIV services
• Ensure that >90% of newly tested positives are linked to care while >90% of all clients both new and old are retained into care

Interested candidates should send their applications to: HR. Zimbabwe@ahf.org with a subject line Linkage and Retention Assistant-Makumbe Hospital. The closing date is 16 January 2026. Only shortlisted candidates will be contacted.