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I. T Service Desk Lead at Precision Recruitment

Precision Recruitment
RATED · 100 Full Time
Location
Zambia
Application Deadline
Sep 20, 2026

Job Description

Job Title: IT Service Desk LeadQualifications: Full Grade 12 school certificate, bachelors degree in information technology, Computer Science or equivalent with a minimum of 3 years in a senior helpdesk or technical role. Must be a paid up member of ICTAZ.Responsibilities
To lead and oversee the IT Service Desk team to ensure efficient, customer-focused delivery of technical support services. Supervise daily operations, manage ticket queues, and act as the escalation point for complex issues. Provide mentorship, performance oversight, and continuous development for team members while promoting best practices and process improvements. Collaborate with other IT functions and external vendors to resolve issues, maintain service quality, and ensure compliance with defined SLAs.

Quick Info
Category
Other
Posted
2 hours, 30 minutes ago
Last Updated
1 hour, 22 minutes ago
Views
1 views
Skills Required
Bachelor's Degree Certificate Communication Compliance Degree Development Help Desk Interviewing Leadership Mentoring Negotiation Operations Problem Solving Recruitment Relationship Building Screening Sourcing Talent Acquisition Team Management Technical Skills Technical Support
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