Housekeeping supervisor/receptionist
Harare
Oct 11, 2026
Job Description
Position: Housekeeping Supervisor / Receptionist
Requirements
• Previous experience in a hotel, lodge, guesthouse or B&B.
• Experience in housekeeping supervision and reception is essential.
• Hospitality qualification will be an advantage.
• Good communication and interpersonal skills.
• Strong attention to detail and high standards of cleanliness.
• Computer literate; experience with a hotel PMS is an advantage.
• Good customer-service skills.
• Ability to supervise, motivate and work with a team.
• Honest, reliable, well presented and professional.
• Ability to work shifts, weekends and public holidays.
• Ability to work independently and remain calm under pressure.
Responsibilities
Housekeeping
• Supervise and allocate daily duties to housekeeping staff.
• Inspect guest rooms, bathrooms and public areas.
• Ensure rooms are cleaned and presented to the required standard.
• Monitor linen, toiletries, cleaning materials and amenities.
• Coordinate room status with Reception.
• Report maintenance issues promptly.
• Monitor housekeeping standards, hygiene and presentation.
• Assist with housekeeping duties when required.
Reception & Guest Services
• Welcome guests and provide professional check-in and check-out services.
• Manage reservations, cancellations and guest enquiries.
• Answer telephone calls and respond to guest requests.
• Maintain accurate guest records.
• Handle guest complaints professionally and efficiently.
• Coordinate guest requirements with housekeeping and other departments.
• Maintain guest confidentiality and security.
• Handle payments and reception administration as required.
• Assist in the restaurant where necessary.
About Bronte Hotel
Centrally located in the tree-lined "Avenues", within walking distance of the CBD, Harare Sports Club and Royal Harare Golf Club. Bronte offers well appointed rooms from budget to executive suites, all rooms overlook beautifully landscaped gardens. Ideal for business and leisure travelers. Other facilities include conference/functions rooms, swimming pool and gym.
Quick Info
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