Escalation Expert

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.OverviewThe Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate customer disputes and prevent similar situations in the future. This person will be laser focused on customer communications, internal coordination,
case management, and above all, being the beloved and trusted partner for our customers.Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer's single point of contact.Works directly with Staff Prevention SMEs to contribute to and enforce processes, training, and consequences based on customer escalation insights.Deliver world-class customer experience for customers led by empathy and a "can-do" attitude.Set and achieve customer expectations through all points of contact, providing regular proactive communication on case status, timelines, and next steps.Provide accurate and timely resolution to customer questions and requests, providing a seamless customer experience with little or no handoffs between team members or other departments.Work with customers and internal scheduling teams to schedule site visit appoint

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/sunrun/escalation-expert-362f13