Customer Success Manager

Everyday Vacancies is looking for a passionate Customer Success Manager to ensure our employer clients achieve maximum value from our platform. You will be the primary point of contact for our corporate clients, helping them successfully recruit top talent through our job portal.

In this role, you will build strong relationships with employers, understand their hiring needs, and provide guidance on best practices for effective job postings and candidate engagement. You'll work closely with our product and engineering teams to relay customer feedback and improve our platform.

We're looking for someone who is customer-centric, proactive, and excited about helping businesses find the right talent. If you enjoy building relationships and solving problems, this role is for you.

• Bachelor's degree in Business, Communications, or related field
• 3+ years of experience in customer success, account management, or client services
• Experience in HR tech, recruitment, or SaaS industry preferred
• Excellent communication and presentation skills
• Strong problem-solving abilities and customer-focused mindset
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Ability to manage multiple accounts and prioritize effectively
• Data-driven approach to measuring customer health and success
• Proficiency in Microsoft Office Suite
• Understanding of recruitment processes and HR challenges
• Fluent in English; Shona proficiency is a plus

• Serve as the primary point of contact for assigned employer accounts
• Onboard new clients and ensure successful platform adoption
• Conduct regular check-ins to understand client needs and provide support
• Train clients on platform features and best practices for job postings
• Monitor customer health metrics and identify at-risk accounts
• Develop and execute strategies to increase client retention and satisfaction
• Gather and relay customer feedback to product and engineering teams
• Identify upsell and cross-sell opportunities within existing accounts
• Create and maintain customer documentation and success playbooks
• Collaborate with sales team on renewals and expansion opportunities
• Resolve escalated customer issues promptly and effectively
• Track and report on key customer success metrics