Branch Administrator ( Hwange )

We are Hiring: Branch Administrator ( Hwange )

Key Responsibilities:
Responsibilities
• To ensure queries on additional information and amendments are sent to responsible authorities within the shortest possible time frame.
• To respond to inquiries by clarifying desired information through researching, locating, and providing information.
• To resolve client problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
• To escalate calls for timely resolution and keep track to ensure customer satisfactioni
• To maintain call center data by documenting information.
• Reduce the number of cessations by making follow
• up calls to concerned clients.
• Outbound calls and physical after
• service follow
• up.
• To carry out market research and competitor analysis
• To use e
• marketing (social media
•,, Skype, Whats. App, ) to assess brand awareness and positioning.
• Ensure the use of diary sheets to ensure continuity.
• To do customer advocacy
• outbound calls to assess customer advocacy and word
• of
• mouth feedback by looking at whether existing clients are well informed about new products on offer and how to improve service delivery.
• Keep equipment operational by following established procedures and reporting malfunctions.
• To analyze error reports to ensure maximum premium deduction.

• A Bachelor's degree in Insurance & Risk Management or any related degree is required.
• A minimum of 2 years' Experience.
• Data Analytical and reporting Skills will be an added advantage.
Skills
• Good time management
• Ability to work with minimum supervision
• Ability to work well in a team
• Effective communication, oral and written
• Good time management
• Administrative and financial Skills

Responsibilities
• To ensure queries on additional information and amendments are sent to responsible authorities within the shortest possible time frame.
• To respond to inquiries by clarifying desired information through researching, locating, and providing information.
• To resolve client problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
• To escalate calls for timely resolution and keep track to ensure customer satisfactioni
• To maintain call center data by documenting information.
• Reduce the number of cessations by making follow
• up calls to concerned clients.
• Outbound calls and physical after
• service follow
• up.
• To carry out market research and competitor analysis
• To use e
• marketing (social media
•,, Skype, Whats. App, ) to assess brand awareness and positioning.
• Ensure the use of diary sheets to ensure continuity.
• To do customer advocacy
• outbound calls to assess customer advocacy and word
• of
• mouth feedback by looking at whether existing clients are well informed about new products on offer and how to improve service delivery.
• Keep equipment operational by following established procedures and reporting malfunctions.
• To analyze error reports to ensure maximum premium deduction.

If you meet the above criteria, please hand deliver your CV to HR or send on email to hr@doves.co.zw by 14:00 hours on
20. June 2025.