Account Manager

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

At Flexport, our mission is to make global commerce so easy there will be more of it. Over the last decade, we've grown faster than any freight forwarder in history by taking a technology-first approach and building a team of passionate experts to transform global logistics.

As our first account manager, you’re a key member of our team in Australia, you'll grow business by deepening client relationships. You'll own a portfolio of clients, uncover new opportunities in their supply chains, and be part of a high-growth team with a strong focus on tech-driven culture, performance, and career development, with the opportunity to shape Flexport's presence in the region.

What You’ll Do:

Take ownership of business growth within your portfolio. Do this by upselling and cross-selling Flexport's supply chain and tech products

Understand clients' business goals, the industry, and Flexport's services to proactively close and deliver new solutions that deepen client relationships. Do this by meeting with and continuously run discovery conversations with client

Serve as the client's trusted advisor, advocating for their needs internally and finding win-win solutions for both the client and Flexport

Run regular client touch points and business reviews to demonstrate value, uncover new opportunities, and drive retention. Do this on-site and online

Work cross-functionally across Supply Chain Operations, Procurement, Implementation, and Trade & Financial Services teams to execute client strategy that maximises outcomes

Proactively monitor client health to catch opportunities early and keep both client and business goals on track

Champion product adoption by mastering the Flexport platform and showing clients how to get the most out of it

What You'll Need

Experience: At least 5 years in sales, account management, or supply chain operations

Domain Expertise: A background in logistics, freight forwarding, or supply chain is highly preferred

Mindset: A client-service mindset — genuinely obsessed with client outcomes — and the courage to challenge the status quo

Skills: Excellent communication and negotiation skills across all channels, with stro