WORKSHOP LIASON OFFICER

Applications are invited from interested and suitably qualified persons to fill a vacancy that has arisen in the organization

Key Responsibilities:
Key Responsibilities
• Create outstanding customer confidence in the services offered by the company by ensuring professional performance and exceptional commitment to customer care
• Be accessible as the first point of contact between the organization and customers
• Ensure customer awareness of all products and services available by professional presentation and demonstration
• Promote and prospect the business as directed with confidence and commitment
• Identifies and exploits new business opportunities
• Maximize profitability by professionally selling products, services and repair work as appropriate to customers’ needs
• Conduct client visits and maintain regular contact with customers to ensure that they are provided with all the necessary support
• Give constant feedback to customers via email, phone calls or in person
• Monitors feedback from customers to measure their satisfaction with company products and services
• Enhance the reputation of the business at every opportunity when interacting with others.
• Gathers market intelligence
• Maintains good liaison with all stakeholders
• Prepare reports as requested
• Actively coordinate with the Service Manager and Sales Advisor to ensure a steady flow of vehicles into the workshop.
• Serve as the key point of contact between customers and the workshop.
• Handle customer queries and complaints professionally and ensure prompt resolution and satisfaction.
• Work towards achieving set daily, weekly and monthly throughput targets.
• Automotive Experience or Experience in the motor industry is highly preferred

Requirements & Experience
• A Marketing Requirements
• Technical know
• how will be an added advantage
• Marketing Requirements will be an added advantage.
• Must be in possession of a class 4 driver’s license.
• Excellent administrative Skills
• Self
• driven and decision making

Key Responsibilities
• Create outstanding customer confidence in the services offered by the company by ensuring professional performance and exceptional commitment to customer care
• Be accessible as the first point of contact between the organization and customers
• Ensure customer awareness of all products and services available by professional presentation and demonstration
• Promote and prospect the business as directed with confidence and commitment
• Identifies and exploits new business opportunities
• Maximize profitability by professionally selling products, services and repair work as appropriate to customers’ needs
• Conduct client visits and maintain regular contact with customers to ensure that they are provided with all the necessary support
• Give constant feedback to customers via email, phone calls or in person
• Monitors feedback from customers to measure their satisfaction with company products and services
• Enhance the reputation of the business at every opportunity when interacting with others.
• Gathers market intelligence
• Maintains good liaison with all stakeholders
• Prepare reports as requested
• Actively coordinate with the Service Manager and Sales Advisor to ensure a steady flow of vehicles into the workshop.
• Serve as the key point of contact between customers and the workshop.
• Handle customer queries and complaints professionally and ensure prompt resolution and satisfaction.
• Work towards achieving set daily, weekly and monthly throughput targets.
• Automotive Experience or Experience in the motor industry is highly preferred

Interested applicants are requested to send their CVs via email to recruitments@dulys.co.zw stating the job applied for in the email subject. Only shortlisted candidates will be contacted.