HELPDESK/CLIENT SERVICE SPECIALIST (1)

Applications are invited from suitably qualified and experienced candidates for the post of Helpdesk/Client Service Specialist in the ICT department:

• BSc In Computer Science or Electronic Engineering
• Professional Requirements courses such ITIL are and added advantage.Skills
• 1 year of Experience in customer service, technical support, or IT
• related fields.
Closing Date 21 December 2025

• Manage and oversee the daily operations of the helpdesk, ensuring timely and effective resolution of user issues and requests.
• Prioritise and escalate complex or critical issues to appropriate technical teams, while maintaining ownership of the customer Experience.
• Monitor helpdesk performance metrics (e.g., first call resolution, average handle time, customer satisfaction scores) and implement strategies for improvement.
• Develop and maintain a knowledge base of common issues and solutions to empower both helpdesk staff and end
• users.
• Ensure consistent and professional communication with users across all channels (phone, email, chat, etc.).
• Proactively identify and address potential service disruptions or trends in user issues.

Click to Apply / View More Information

Additional Links:
• Click to Apply / View More Information: https://jobs.buse.ac.zw/applicant/vacancy/28/show (opens in new window)