Catering Merchant Support Specialist

About the Team:DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience. The LiveOps team is specifically focused on proactively solving client blockers with as little disruption to our clients day to day as possible.About the Role:This role is pivotal in achieving our quality targets for Mx and ensuring operational excellence. This will help us execute three critical workstreams: Menu Audits and Improvements, Inflation Management, and Metadata Collection.You're excited about this opportunity because you will...Own merchant onboarding and post-sale quality supportMinimize catering selection churn and ensure a great merchant experience. To execute on specific quality initiatives.Respond to catering pilot email questions and perform weekly checks and send emails related to large order merchant quality program (scoreboards, warnings, etc)Audit and update the menus of all Merchants participating in the Large Order Program, ensuring they meet minimum quality standards for customer convenience.Gather comprehensive metadata for all Merchants live on the Large Order Program, enabling better filtering and search functionality for an improved Customer ordering experienceAssess and address price inflation among Merchants in the Large Order Program, ensuring Mx pricing is competitive and aligns with market expectations.We're excited about you because...You have 2+ years experience working in customer support, operations, or account management.You have the ability to prioritize varying tasks. You have previously demonstrated the ability to adapt to changing priorities, environments, and challenges while maintaining focus and effectiveness.You are able to 'think outside the box' and utilize critical thinking to evaluate and resolve situations where established proced

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/catering-merchant-support-specialist