Sr. Bilingual Escalations Expert -English/Spanish (Puerto Rican Dialect)

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance,
Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate priority, complex, and high risk customer disputes and prevent similar situations in the future. This person will be laser focused on customer communications, internal coordination,
case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not limited, to executive escalations, sensitive accounts, certain legal specialties, pre-activation cases, and other sensitive, high risk escalation categories.The ideal candidate must be fluent in Spanish and English, and possess a nuanced understanding of cultural and communication styles to effectively support our Spanish-speaking customers in Puerto Rico. The successful candidate will be expected to provide support that requires a high degree of cultural competence and an ability to be understood clearly by our customers.ESSENTIAL DUTIES AND RESPONSIBILITIESManage and resolve all escalated customer issues consistent with Sunrun guidelines, serv

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/sunrun/sr-bilingual-escalations-expert-englishspanish-puerto-rican-dialect