Sr. Operations and Training Specialist

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.The Operations, Training, & Development Specialist provides training facilitation to the entire CX Solutions department, including onboarding, career development, and leadership skills. This role provides tools for managers to hire, train, motivate, coach, and performance manage their teams. A strong human-centered approach is expected on all initiatives. This role will play a strategic role in the employee and customer experience and will need to be laser-focused on creating an educated, motivated, and unified team, and above all, being the beloved and trusted partner for our customers. This role is also responsible for overseeing the intake and assignment of customer disputes, ensuring an efficient and organized process that supports timely case resolution.ESSENTIAL DUTIES AND RESPONSIBILITIES Work directly with quality assurance teams to ensure a five-star customer experience, conduct regular audits, track success, and be on the constant lookout for areas of improvement.Provide regular training facilitation in person, over video conference, and via recordings.Manage training calendars, including onboarding and ongoing regular team training.Attend various manager meetings on a regular basis to learn, plan, and provide feedbac

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/sunrun/sr-operations-and-training-specialist