Associate, Customer Enablement

About the TeamThe Customer Enablement team at SevenRooms builds the programs, automations, and insights that help restaurants get value from the SevenRooms platform faster. We test ideas and innovate quickly, using data to create and refine scalable, repeatable journeys that guide customers to unlock measurable ROI. Our team is responsible for increasing customer ROI by designing campaigns and programs that accelerate activation and deepen adoption of value-driving features for thousands of hospitality operators globally.About the RoleThe Associate, Customer Enablement will help our customers realize more value from the SevenRooms platform. You'll sit at the intersection of Customer Success, Onboarding, and Product, using data and tools to launch targeted programs to increase feature adoption, surface ROI insights, and make it easier for Customer Success teams to take the right actions at the right time. This is an ideal role for someone who loves digging into data, building and optimizing journeys, thinking creatively to drive outcomes, and translating adoption signals into playbooks that drive product adoption and customer ROI at scale.In this role, you'll execute customer lifecycle communications, build and QA automated journeys in Gainsight, run adoption and activation reporting, and help operationalize insights through playbooks and workflows. In your first 90 days, you'll learn our systems and products, run baseline reporting, and begin executing onboarding and triggered email journeys. As you ramp, you'll take end-to-end ownership of customer communications and journey logic, partnering with CS and onboarding leaders to drive stronger activation, improve adoption of key features, and maintain clear documentation to ensure automations scale globally across customer segments and regions.You will report to the Manager, Customer Enablement, within the Customer Success organization.You're excited about this opportunity because you will...Build automated customer j

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/associate-customer-enablement