Learning Experience Designer

About the TeamWe're looking for a Learning Experience Designer to create new and continuing learning materials for employees and our customer support operations throughout the world.What is Support Ops? Support Ops is a passionate team that works to provide top-notch escalated support to DoorDash Customers, Merchants, and Dashers whose deliveries have gone awry. The Learning Experience Design Team enables support agents to feel confident in the solutions they provide to customers through new hire and continued education. We aim to be 1% better every day!About the RoleAn experienced Learning Experience Designer is creative and adaptive, with experience in new learning solutions and asset development. You have adult learning theory in mind. You enjoy partnering with Trainers and partners to up-level the state of current training resources. This is a full-time, salaried position that serves multiple lines of business.
This role will be remote.You're excited about this opportunity because you will...Creatively identify design- and process-driven pain points and actively investigate potential learning solutions.Design and develop learning solutions for the optimal learner experience, following basic adult learning principles and conventions.Determine and implement changes to learning content based on performance data.Work backwards to author learning plans with performance-based learning objectives, development schedule with clear deadlines, and detailed measurement strategy for small to medium projects.Given a specific learning need, engage with SMEs to clarify content needed for small to medium projects.With some guidance, manage projects and stakeholders to meet project requirements and deadlines.We're excited about you because...You love helping people and are passionate about educationYou seek development opportunities within the field of Learning Experience Design and excel with learning progressive trends in the industryYou have a One Team One Fight mentalityYou h

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/learning-experience-designer-89937b