Manager, Workforce Strategy

About the TeamThe Workforce Management
team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution. Our team manages the workforce capacity planning and scheduling for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible...at scale.About the RoleAs the Manager, Workforce Strategy for Trust & Safety, you will be the single point of accountability for all workforce planning and real-time execution related to our TnS support experience. You will lead a cross-functional, hybrid team responsible for in-house and BPO operations, managing staffing, capacity, performance metrics, and issue resolution in real time. You will own KPIs like SLA, occupancy, and queue-specific efficiency, all of which ladder up to CXI capital-level KRs.This role requires a strategic, business-minded leader capable of:Navigating rapid deviations and dynamically adjusting execution strategiesIdentifying root causes through real-time data and insightsCollaborating across CXI, S&O, GSIO, Finance, Product, and Support OpsDriving continuous improvement through innovation and system thinkingManaging up and across with clarity and confidence, escalating responsibly, and preserving strong cross-functional trust even while surfacing accountabilityYou will report to DoorDash's Manager, Workforce Strategy for Integrity Operations. While we would strongly prefer that you be based in one of DoorDash's core offices, we are open to remote candidates with the right fit.You're excited about this opportunity because you will...Own end-to-end performance of WFM support operations for t

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/manager-workforce-strategy