Senior Manager, Workforce Strategy - RTA and Innovation

About the TeamThe Workforce Management
team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution. Our team manages the workforce capacity planning, scheduling, and real-time operations for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible...at scale.About the RoleAs the Senior Manager of RTA & Innovation, you will sit at the intersection of execution and strategy-owning day-to-day SLA delivery while shaping the future of Workforce Management. You'll bring structure and discipline to intraday and in-week performance, ensuring risks are surfaced early, accountability is clear, and outcomes are consistently met.At the same time, you'll drive the innovation agenda for WFM, ensuring we get the most out of our current tools while charting a path toward automation, AI, and next-generation capabilities. This role is built for someone who thrives in ambiguity, moves quickly from problem to solution, and knows what "great" looks like when scaling a real-time operation.You'll work closely with leaders across Planning, Vendor Ops, CX, and Product/Engineering to connect big-picture strategy to day-to-day execution. The ideal candidate combines technical depth in WFM platforms with the grit to solve problems hands-on and the vision to transform how we work.This role reports to the Director of Workforce Management. While we would strongly prefer that you be based in one of DoorDash's core offices, we are open to remote candidates with the right fit.You're excited about this opportunity because you will...Own intraday and in-week SLA performance,

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/senior-manager-workforce-strategy-rta-and-innovation