Director, Support Partner Strategy & Operations

About the TeamCustomer Experience & Integrity (CXI) is one of DoorDash's core operations teams. We ensure that when challenges arise in the last mile, there's always someone ready to make things right. Our team designs, manages, and operates DoorDash's global network of support centers, with the ultimate goal of delivering a consistently exceptional customer experience.About the RoleWe're hiring a Director, Partner Strategy & Operations to shape the global model for how DoorDash delivers support experiences. This is a transformative role that goes beyond day-to-day queue management-it's about redefining how we serve customers at scale. The Director will drive innovation across our global partner network, designing and executing customer-centric, insight-led systems that reduce friction, unlock efficiency, and enhance lifetime value.Rather than focusing solely on SLA oversight or ticket volume, success in this role is measured by long-term impact: building scalable operating models, improving cost structures, and driving experience-led retention.In this role, you will:Design and operationalize systems that reduce friction, improve recovery rates, and retain customers after high-impact defects.Drive operational levers across the partner network to deliver cost-per-contact improvements, maximize tooling ROI, and strengthen customer loyalty.Lead business-critical transformations that align support delivery with company goals around automation, contact reduction, and retention.You're excited about this opportunity because you will...Own the StrategyShape the end-to-end partner journey, turning vendor relationships into seamless, customer-first experiences.Simplify and streamline our partner network, shifting away from complexity and toward high-impact, scalable models.Translate Voice-of-Customer insights into a multi-year roadmap of initiatives that elevate the support experience.Lead bold bets in AI transformation, ensuring operational innovation drives measurable custo

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/doordash/director-support-partner-strategy-operations