Director, Operations Customer Success

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.As a leader at Sunrun, you'll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You'll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you'll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run.We are seeking an experienced and dynamic Director of Customer Care & Experience to champion the voice of our customers and drive continuous improvement across our customer interactions and operational processes. This leadership role will be pivotal in shaping our customer experience, optimizing logistics and warehouse operations, and ensuring seamless collaboration with engineering, product, and service teams to deliver exceptional value. The ideal candidate will be a strategic thinker with a strong commitment to customer satisfaction, operational excellence, and a proven track record of implementing scalable solutions.Responsibilities:Act as the "Voice of CX", raising key needs during planningWork cross-functionally to provide our engineering, partner, and corporate teams with infor

Requirements will be detailed in the application process.

Responsibilities will be detailed during the interview process.

Apply online at: https://www.themuse.com/jobs/sunrun/director-operations-customer-success